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Discrimination & harassment

Conciliated complaints

The Conciliated Complaints Register briefly summarises a selection of complaints conciliated by the Commission.

This information is for guidance purposes only and should not be considered as or used as legal advice.

Parties to a complaint should seek independent legal advice if they need information about outcomes appropriate to their own circumstances.

Please note that the Commission is unable to provide further details about particular complaints.

Click here to see complaints relating to the ground of:

Ground Area Complaint Details Outcome
Age      
Age Access to Places and Vehicles, Goods, Services and Facilities
An organisation representing young people lodged a group complaint on behalf of young people, who because of their age, were being denied access to places and vehicles.
A youth policy was developed; complaint mechanism set up; review process of incidents established and training in equity issues given to officers.
Age
Employment
After applying for a job and attending an interview, a man was told that he was unsuccessful as they wanted 15-16 year old.
$1,000 / written apology
Age
Employment A tradesman employed by a manufacturing company heard that he had been overlooked for a promotional position because of his age.
$4,000
Age
Goods, Services and Facilities
A man, who had banked with the same institution for many years, lodged a complaint following the rejection of a loan application. After discussing the matter with the conciliation officer, the bank negotiated directly with the complainant to resolve the matter.
$3,000
Age Accommodation and advertising A woman lodged a complaint of age discrimination on behalf of her child, after a hotel advertised it provided ‘adult only’ accommodation. After attending a conciliation conference it was agreed the venue’s advertising would no longer refer to age barriers.  No monetary settlement was sought but the complainant accepted an apology and the respondent undertook to amend its advertising immediately Apology, amendment to advertising
Age Employment

A 65-year-old man applied for a job as a community health worker and was interviewed for the position. He was not successful.  One of the reasons given was that the employer was concerned about the applicant’s capacity to carry out the job because of his age. 

$2500 ex-gratia payment; written apology; equal opportunity training for staff on selection panels.
Age Goods, services and facilities

A 73-year-old man died as a result of injuries sustained in a sporting accident.  The sporting organisation declined to pay the man’s widow death insurance because he was over the age of 70. 

Ex-gratia payment of $45,000.00 to the widow.
Age and impairment

Employment
A man who worked in the mining industry in a remote area was required to apply for a position following a company takeover. He said that his application was unsuccessful because he'd been told at the interview that it may be difficult obtaining immediate medical attention if required.
$22,000 / An apology was provided by the company.
Age and impairment
Goods, Services and Facilities
A 17 year-old man aged alleged he had been discriminated against when a hire car company refused to hire him a car because he was under 21. The man had taken out an insurance policy which enabled him to hire a car in the event his vehicle was stolen, however, the hire car company failed to hire him a car.

$500
Age and Sex
Employment

A 19 year old man, employed as a cleaner, was advised by the employer they did not want a young man working there and he was to be dismissed because he was only 19 years old, and the only man working with the other female cleaners.
$500
Family responsibilities      
Family responsibilities Employment

An employee returning to work from maternity leave sought to return on a part-time basis for 12 months. The employer agreed to do so provided she accept a lower status position, with lower pay and fewer responsibilities as a ‘consequence’ for seeking to work part time. After unsuccessful attempts to negotiate, the employee made a complaint to the EOC. Conciliation led to her being reinstated in her original position with her original rate of pay. This set a precedent for the company involved, which now recognises its responsibility to staff in making reasonable moves to accommodate family responsibilities.

Reinstatement
Family Responsibilities
Employment

A veterinarian nurse who worked part-time in a surgery complained that her employer had demoted her following her return from maternity leave.

$2640 (8 week's pay) / outstanding leave entitlements were paid
Family responsibilities Employment

A mother alleged her employer discriminated against her by refusing to allocate her shifts that took account of altered child care requirements caused by a death in the family. She alleged when she told her employer she could no longer work Thursday night or Saturday morning she was told if she didn’t like it she could look for another job. 

The employer adjusted the roster to accommodate her needs.

Impairment      
Impairment Access to services A complaint was made by a mother whose daughter has an intellectual disability. The daughter's work duties have been changed after working with the employers for many years. The daughter felt that a new employee was refusing to work with her and she resigned. Apology and agreement to provide future employment assistance.
Impairment Employment A women lodged a complaint on behalf of her son who has an intellectual disability. It was alleged that he was discriminated against because of his impairment in the area of education. She believed that her son was not provided with the appropriate care and despite speaking with the principal, she had no choice but to change schools causing further distress to her son. Apology from the principal and payment of $5,000.
Impairment Access to services

A man with a mental illness was refused a life insurance policy on the grounds of his impairment. In conciliation, it was recognised that statistical data about his illness indicated additional risk however the insurance company acknowledged that it had handled the matter insensitively.

Apology, compensation and changes to company procedures.
Impairment Employment A person employed in the health industry claimed impairment discrimination in the area of employment when his operations manager told him he would be made redundant if he did not increase his hours from two days a week to full time.  He declined to increase his hours and was subsequently made redundant. He claimed his employer knew he was unable to work full-time due to his impairment and his employer did not consider other alternatives such as job share arrangements.  The respondent claimed operational requirements necessitated an increase in the complainant’s working hours, and they were unaware his impairment could impact on the amount of time he could work on a weekly basis.  Ex-gratia payment $6,000, written apology
Impairment Employment

A health sector employee complained to her employer when nursing staff revealed her mental health history. The employee filed a complaint with the EOC when she felt her employer did not deal with her internal complaint effectively due to the nature of the complaint. Further she claimed that she was penalised by being removed from shifts when rostered to work with one of the nurses. Some of the complainant’s issues were resolved at conference. Her removal from the roster was not, and this matter was referred to the SAT.

Referred to SAT
Impairment
Employment

A man advised a recruiting agency of his hearing impairment and went through a medical before being hired by a mining company on a three month trial basis. After three weeks he was dismissed, because he was told that he couldn't work around hydraulic machinery because of his hearing impairment.

$4206.28 balance of contract paid / $315 reimbursement for the cost of the work boots and swag
Impairment
Employment

A man was issued with a notice regarding "Fitness to hold a Driver's Licence" and asked to present a 'sealed envelope' to his GP in order to obtain a report of his fitness to hold a licence. He was found to be fit and his licence was not revoked, but was unable to find out what medical condition he was supposed to have or who reported him. The employer had received confidential information indicating that the complainant had a medical condition that may adversely affect his driving ability.

Written and verbal apology
Impairment Employment

A man was offered employment with a mining company in the North West.  The day before he was due to start work the company informed him the offer of employment was being withdrawn because he had a congenital defect, something he had successfully coped with from four years of age. 

Ex-gratia payment of $6000, written apology
Impairment
Employment and Access to Places and Vehicles

A woman wheelchair user lodged a complaint against her employer because of access issues with regards to building where she worked.

$14,800 / Disability consultants to offer advice regarding the layout of the building / training on EOA / apology
Impairment Provision of goods and services A hearing impaired woman alleged she had been discriminated against by a health service provider when it failed to book an interpreter for an appointment. In addition the health service’s policy did not allow for the booking of a preferred interpreter.  After conciliation the health service agreed to include information on its website about available interpreting services, including the client’s right to a qualified interpreter. Information on how to make a complaint about the service was also posted on the website Information about interpreters and how to make a complaint, placed on website.
Impairment Access to a facility A man with a disability used a two-wheeled electrical scooter to transport himself around his local area.  When he went to his local shopping centre he was denied access.  He was told the centre did not allow ‘skate boards, pushbikes and the like’ into the centre.  The matter was resolved when the shopping centre wrote a letter of apology and explained their policy was not directed at electrical transporters of that type Apology, explanation of policy
Impairment
Goods, Services and Facilities and Access to Places and Vehicles
A person was denied entry into a venue because she appeared to be intoxicated. The person informed the bouncer that she has a head injury which affected her speech and movement. Written apology
Impairment Employment

A young woman alleged her employer would not sign her apprenticeship papers because she had diabetes. The employer said this was not the case, adding that after the woman collapsed at work, her mother had advised the company her daughter’s doctor did not think she should work full-time.  This explanation was acceptable to the complainant and her employer said she could work part-time until she was well enough to resume her apprenticeship.

Explanation, agreement to part-time work
Impairment and Age
Employment

A man who had been employed on contract as a casual for over two years believed he had failed to obtain a permanent position because of his age and imputed impairment.

Job reconsideration / review of selection process
Impairment and Victimisation
Employment
An man alleged he had been discriminated against when he was removed from his position after returning from a period of sick leave. In addition the man felt that he had been discriminated because of his impairment (arthritis) - because the duties he was now required to perform exacerbated his condition.

$15,000 ex gratia / Letter of Service.
Impairment and Victimisation
Goods, Services and Facilities

A sporting organisation would not permit players to play down a grade in an age competition. The complainant had an impairment that made it impossible for him to play in his own age group.

The respondent agreed to let the complainant play down a grade for the rest of the 2004 season, including the finals.
Marital status      
Marital status Employment

A woman alleged she had been discriminated when she was refused employment because her partner worked for a business in a similar field to her prospective employer.  She claimed there was no likelihood of collusion between herself and her partner and therefore her employment posed no risk to her prospective employer.

$10,500 ex-gratia payment
Pregnancy      
Pregnancy
Goods, Services and Facilities

A young woman applied for employment as a receptionist and was told that she had been successful. The woman then advised the employer she had just found out that she was pregnant, but planned to work till nearly the end of her pregnancy. On receiving this information the employer terminated her employment.

$2,140 / Apology / Commitment to conduct staff training on equal opportunity issues.
Pregnancy Goods, services and facilities and access to service A woman who was three months pregnant alleged that a bus driver spoke to her in a rude manner and did not lower the ramp to help her get a suit case on board the bus.  The bus company said the ramp was not working at the time and acknowledged that this should have been communicated to the passenger at the time.  Apology and explanation accepted
Race      
Race
Employment and Goods, Services and Facilities

A man failed a test which would lead to employment, due to the fact that the test was more difficult for people whose first language is not English.
Special procedures were put in place for the Complainant to resit the test / policy change.
Race
Accommodation

An Aboriginal tenant alleged that her landlord did not take notice of numerous complaints that she lodged with them regarding another tenant (non-Aboriginal). Instead she alleged that they paid more attention to complaints her neighbour made about her.

Accommodation provided / maintenance carried out on property.
Race
Employment

An Aboriginal man employed in a community service organisation complained that two letters circulated within the organisation were highly offensive to himself and other Aboriginal people. He claimed that the organisation's investigation into the matter was inadequate.
Respondent's explanation satisfactory to complainant
Race Goods, services and facilities

On completion of his journey an Aboriginal man asked the taxi driver to wait while he went inside to get the correct change.  The driver was of Indian origin and told the man ‘Aboriginal people never have the fare’.  During conciliation both parties discussed their cultural origins and views about race and the driver apologized and said he now understood why the complainant was angry and hurt.  No monetary payment was sought and none was offered. 

Both parties agreed to meet privately outside the Commission and continue their discussion about cultural origins and their views on race and racism.
Race
Goods, Services and Facilities
An Aboriginal family held a 21st birthday party at a hotel and claimed that the hotel manager:- repeatedly accused guests of drinking outside the function room; allowed Aboriginal guests to leave the function only one at a time; asked to see younger guests photo ID, and closed the function at 10.00 pm because he allegedly believed one of the Aboriginal guests had snatched a handbag from another section of the hotel.
$1000 / Written apology / VIP pass to any venue owned by respondent.
Race Goods, Services and Facilities

An Aboriginal person alleged that a business owner accused her of stealing because she is Aboriginal. The owner denied discriminating against the person on the basis of her Aboriginality.

Verbal and written apology
Race
Goods, Services and Facilities

An Aboriginal woman lodged a complaint of race discrimination after a security officer followed her out of a shop because he thought her child had stolen. The business denied discriminating against the woman because of her race.

Verbal and written apology
Race Goods, Services and Facilities

An Aboriginal woman was asked to get off a bus by the driver, while non-Aboriginal passengers were allowed to continue their journey.  The driver also sprayed deodorant on seats previously occupied by Aboriginal people. The matter was resolved with the provision of cross-cultural staff training from a local Aboriginal person; anti-discrimination training for all drivers, administrative staff and the general manager; surveillance cameras to be installed on all buses within 12 months; a written apology; free bus tickets (a three-month multi-rider); and a $150 ex-gratia payment to the Aboriginal woman.

Cross-cultural training for staff; written apology; free bus tickets; $150 ex-gratia payment
Race Employment

A non-Aboriginal employee of an Aboriginal corporation alleged he was dismissed because the organisation was implementing a policy of employing more Aboriginal staff. The organisation denied this, stating he was dismissed because of misconduct. 

ex-gratia payment of $1500.00.
Race and Age
Goods, Services and Facilities

An Aboriginal mother complained that her 13 year old son had been incorrectly identified and banned from a cinema. Her attempts to have the matter rectified directly with management were ignored.

Apology / ban was lifted / a letter of apology issued / 20 complimentary tickets provided for her son's use.
Race and Impairment Goods, Services and Facilities

A woman complained that the gym she was a member of discriminated against her in the manner they provided her with services to the gym. When she joined the gym she explained that she had a muscular skeletal disorder and was persuaded to join the gym to attend the pilates class. The woman discovered she was unable to attend pilates classes as she feared she would injure herself. When she attempted to address her concerns with he management of the gym she believed she was treated poorly.

$799 refund of gym membership
Race, Racial Harassment and Impairment
Employment

A man's employment was terminated after he did not to return to work on the date requested by his employer. He was on extended leave at the time for medical reasons.

$33,400

Sex

     
Sex Employment

A woman working in the mining industry lodged a complaint of sex discrimination in the area of employment because she believed her supervisor was treating her less favourably than her male co-workers.  When she reported his actions to management she claimed they did not take her claims seriously. 

Ex-gratia payment of $3,000 and the payment of $2,776 in entitlements.
Sex Goods and services

A number of men were refused entry to a nightclub, while female companions were allowed in. The club claimed it was because the men were dressed too casually, this was disputed by the patrons and a complaint on the grounds of sex discrimination was made to the EOC.

Apology, EO training for staff and review of staff procedures
Sex
Employment

A teacher at a private religious school complained that, due to the School's decision to appoint a female teacher, he was removed from a class of female students, effectively demoted and later dismissed.

$4167.19
Sex
Employment
A woman, who worked in the retail industry, alleged that she was denied promotion because of her gender.

$7,000 ex gratia payment / written reference provided
Sex and Family Status Employment
A woman alleged that comments were made about her being stressed about her marriage, which affected her work.

4 week's wages paid
Sex and Marital Status
Goods, Services and Facilities
A single parent wanted maths program for her twin daughters. Initially she was refused the demonstration for the service/goods unless she could produce a male/husband. She was also told that she would be unable to afford it.
Goods and services provided in full
Sex, Sexual Harassment and Victimisation Employment
A woman alleged that a male work colleague sexually harassed her while at work. He made inappropriate comments to her that were of a sexual nature. When she reported the sexual harassment to her employer but nothing was done. She was later dismissed.

$4,000
Sex and sexual harassment Employment

A woman claimed she was twice coerced into sexual encounters with her female manager. After these encounters the manager allegedly became antagonistic towards her, criticised her in front of other staff, sent her numerous text messages and then put pressure on her to resign. After the woman resigned her manager allegedly contacted the woman’s job referees and attempted to turn them against her. The woman also alleged victimisation in the area of employment. 

$7,500 ex-gratia payment, an apology and an undertaking by the company that all the company’s WA branch undergo equal opportunity training.
Sex and sexual harassment Employment

A woman employed by an employment agency to work in a manufacturing company received obscene text messages from a male colleague.  She alleged that when she reported the incident to her employer and the manufacturing company, the matter was not addressed and she was terminated from her contract with the company.  The matter was resolved when the work colleague who had sent her the text messages agreed to provide her with an apology.

Apology
Sexual Harassment      
Sexual Harassment Employment

A woman stated that a work colleague made sexual comments to her and sent her SMS messages that were of a sexual nature. The work colleague denied the allegations but stated on several occasions the general office banter involved sexual jokes or innuendos.

Verbal and written apology
Sexual Harassment and Sex
Employment

A woman was employed as a cook and camp assistant by a construction company working in remote areas. She claimed male employees had used crude, threatening and sexually derogatory terms, and that she had been sexually harassed by suggesting she was soliciting sexual favours from male employees.

$8,240
Sexual Harassment and Sex
Employment
A young women alleged that her manager sent her two unwanted text messages of a sexual nature. The manager admitted to sending one of the messages.

$12,000 ex-gratia payment / apology
Sexual Orientation      
Sexual Orientation Employment

An employee was sexually harassed about his sexual orientation and lodged a complaint with his employer. The employer reprimanded staff and the harassment ceased for a few weeks. But some weeks later the behaviour recommenced with additional victimisation and bullying.  The employee made another complaint to his employer, but did not feel that the matter was resolved so he lodged a complaint with the EOC and resigned.

Apology, policy change and payment of lost wages

 

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