Course Outlines| Course Registration|

General Training Courses

Training programs are provided on a regular basis throughout the year. These courses are open to anyone to apply and provide networking opportunities across organisations and industries.

Here is a list of courses available for June 2009 - December 2009 with information on how to register.

Course Outlines

Equal Opportunity Law and Workplace Culture (Full day - 9:30am-4:30pm)
(Please click here to register)

Who should attend:Any person interested in developing their knowledge of Equal
Opportunity Law; staff intending to undertake further training as Contact or Grievance
Officers, Managers, HR or Policy officers who are responsible for developing policies or
procedures for staff in relation to equal opportunity issues

Aim:To provide participants with an understanding of Equal Opportunity Law,
its application, legal implications and the impact of potentially unlawful behaviour
of harassment and bullying on workplace culture

Content:Definitions of discrimination, substantive equality, victimisation, harassment
and bullying, culture and behaviour, individual and organisational roles and responsibilities,
options to deal with inappropriate and potentially unlawful behaviour

Cost (inc. Goods & Services Tax)		Dates
$320(Lunch provided)		Tuesday, 28 July
		Wednesday, 19 August
		Tuesday, 8 Sepetember
		Thursday, 15 October
		Tuesday, 10 November
		Tuesday, 8 December

Equal Opportunity Law and Grievance Management for Managers (1 day - 9:30am-4:30pm)
(Please click here to register)

Who should attend: Managers and/or supervisors who want to improve
their skills in dealing with discrimination and harassment in the workplace

Aim:To provide Managers/Supervisors with skills and knowledge
to identify and deal with discrimination, harassment and bullying in the workplace

Content: Legislation regarding discrimination, harassment and bullying and
vicarious liability of individuals and organisations, the role of the Manager/Supervisor
in fostering and monitoring a positive workplace culture through management of
potentially unlawful workplace behaviour, grievance management framework and
dealing with complaints

Cost (inc. Goods & Services Tax)		Date
$320 (Lunch provided)		Thursday, 20 August
		Wednesday, 25 November

Contact Officer Role (1 day - 9:30am-4:30pm)
(Please click here to register)

Who should attend: Staff who are undertaking the role of
Contact Officer in their organisation

Aim: To provide participants with the skills and
knowledge to effectively perform the role of Contact
Officer.

Content:The role and function of a Contact Officer, discrimination,
victimisation and harassment, the skills, knowledge and resources to
act as a first point of contact in dealing with complaints

Contact Officer Refresher (1 day- 9:30am-4:30pm)
(Please click here to register)

Who should attend:Those staff who have been previously trained
and are currently in the role of Contact Officer in their organisations

Aim: To update knowledge, information and skills and discuss current
issues and challenges of the role and identify effective complaint
handling strategies

Content:Review of the Equal Opportunity Act, role and responsibilities
of the Contact Officer and challenges of the role, strategies for effective
complaint handling, revisit communication and interview skills, handling
difficult situations and practice scenarios

Greivance Officer Refresher (1 day- 9:30am-4:30pm)
(Please click here to register)

Who should attend: Those staff that have been previously trained as
Greivance Officers and are currenlty in the role of Greivancce Officer in
their organisations.

Prerequisite:  Grievance Officer Training or equivalent.

Aim: To update knowledge, information and skills and discuss current
issues and challenges of the role and identify effectiving greivance
management strategies.

Content: Review of the Equal Opportunity Act and proposed changes,
the challenges in the role and responsibilites of the Greivance Officer
and effective strategies for effective complain handling. The Equal
Opportunity Commission's concilation process. Further development
of skills in interviewing, mediating and investigation.

Grievance Officer Role and Complaint Handling (2 days)
(Please click here to register)

Who should attend: Staff who have a role in their organisation in
grievance management and handling of complaints

Prerequisite:  Equal Opportunity Law and Workplace Culture

Aim: To provide Grievance Officers with the skills and knowledge
required to investigate and handle complaints of discrimination
and harassment in the workplace

Content:Day one clarifies the role of Grievance Officers and Contact
Officers within organisations, required knowledge and skills, conflicts
of interest and interview skills with practice scenarios. Day two further
develops the skills of the Grievance Officer to include mediation and
the principles of investigation

Disclaimer: Minimum numbers are required for courses to be viable. If not,
there could be a possibility of the course being cancelled

ADDITIONAL INFORMATION
All courses described in this brochure are held at the Commission. 
The Commission can provide customised training at your organisation,
or nominated venue, as required to suit your particular needs.

To find out more information about any of the courses listed in this document,
or to discuss your training options please contact the Commission on
(08) 9216 3900 or e-mail training@eoc.wa.gov.au.

To Register For Your Preferred Course

• Via our website online or
• To check availability, request your copy of the training calendar and registration form

  Email: training@eoc.wa.gov.au
  Telephone: (08) 9216 3900
  Facsimile: (08) 9216 3960
  Mail: Equal Opportunity Commission
  PO Box 7370
  Cloisters Square
  PERTH WA 6850

Venue

Equal Opportunity Commission
Level 2
141 St George's Terrace
PERTH WA 6000

Telephone: (08) 9216 3900
Facsimile: (08) 9216 3960
Free Call for Country callers: 1800 198 149
TTY No: 9216 3936
Email: training@eoc.wa.gov.au

Parking

The closest parking is available under 141 St George's Terrace. Entrance off 38 Mounts Bay Road.

Wheelchair Access

Entrance off 38 Mounts Bay Road. Parking bays are reserved adjacent to the car park lifts on each floor of the Building.

Cancellations

• Cancellations received more than 7 working days prior to commencement of the course will be free of charge.
• Cancellations received less than 7 working days prior to commencement of the course will be charged the full fee.
• Cancellations should be provided in writing or by email to training@eoc.wa.gov.au

Substitution of another Particpant

• Substitutions may be made at any time up to the commencement of the course by calling the Administration Officer, Community Education on 9216 3927 or email training@eoc.wa.gov.au.

No Shows

• Enrollees who do not attend the class will be charged the full fee.
• Enrollees who do not attend due to sickness may be transferred to another course upon receipt of a doctor's certificate.
  

Courses cancelled by the Equal Opportunity Commission

• In the event a course is cancelled by the Equal Opportunity Commission all enrollees will be notified and be offered a place on the next available program.